Komplet Careers – Join Our Team
Position: Support & Service Specialist
Central NJ-based US Distributor of Komplet jaw crusher, vibrating screener, and slow-speed shredders seeks an organized and driven professional to help provide support and service to our customers and service providers across the country.
This position requires a skilled heavy equipment mechanic. You will be responsible for assisting with parts sales, customer support, performing diagnosis, repairs, and maintenance on all makes and models of Komplet machinery. In addition, you will prepare and test all machines prior to sale. Lastly, there will be travel required occasionally.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Core duties and responsibilities, among others, include the following:
- Troubleshoot all issues and malfunctions with machinery for customers across US by phone and email and/or in person
- Perform repairs and maintenance on all makes and models of Komplet equipment
- Perform visual inspections on new machines and report conditions/deficiencies
- Manage parts inventory and sales including processing payments and shipping
- Oversee all customer warranty claims
- Manage service provider network
- Clean and maintain all Komplet machinery in stock, tools, and general shop area
- Review all technical documentation and organize Komplet manuals
SKILLS, KNOWLEDGE & ABILITIES:
- Minimum of three years of heavy equipment mechanic experience
- Working knowledge of crushing, screening, and shredding equipment preferred
- Knowledge of diagnostic equipment and software
- Ability to learn each type of machine and retain information for educating customers
- Experience with logistics and shipping small parcel packages and freight
- Ability to multi-task and prioritize workload and projects
- Maintain a positive and professional working relationship with a constant commitment to teamwork and exemplary customer service
If you are interested in applying for this position, please submit a current resume and a cover letter including salary requirements to firstname.lastname@example.org.
KOMPLET AMERICA IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER.