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Komplet America · Post-Sale Support
The sale is where most distributors stop. We're just getting started.
Onboarding, training, parts, and a direct line to real people who know your machine — from the day it's delivered through every season you run it.
Live answer
Phone answered by a real person
24 hrs
callback within one business day
Same day
Parts quotes turned around same day
Onboarding
You don't get a machine and a handshake
Every Komplet machine ships with a structured handover, so your crew is running it right from day one — not figuring it out from a manual.
Handover & onboarding
After purchase, our service team reaches out to get you set up — not the other way around. You’ll receive an overview video and a link to the setup checklists up front, and we’ll schedule a guided walkthrough of the machine with your operator, mechanic, and team, so everyone knows the unit inside and out before it’s running material.
Operator training, your way
Request on-site training before the sale and we’ll come to you. Otherwise we train your crew live over Zoom or FaceTime, on your machine. We’ll do as many calls and video sessions as it takes until your team is fully comfortable operating and maintaining the machine.
How-to video library
A YouTube playlist of how-to videos and maintenance procedures, free to access anytime your crew needs a refresher — and we’re continuously adding to it, so the library keeps growing. View the playlist →
QR code & resource library
Every machine ships with a QR code linking straight to videos, technical documents, and helpful info for your specific unit — plus a shared library of guides for end users and dealers. Both are continuously updated, so what you’re looking at is always current.
Follow-up & ongoing support
We check in after the first weeks of operation to catch any questions once your crew has real run time on the machine. And we don’t disappear after that — whenever something comes up, a season later or years down the road, we’re here. One call and you’re talking to someone who knows your machine.
Need training after initial setup? We can arrange it — a fee may apply.
For Dealers
Full sales and service training, built into onboarding
Every dealer gets complete sales and service training as part of dealer onboarding — we go over every machine in the line, top to bottom, so your team can sell it and service it with confidence.
Response Times
Know what to expect when you call
Real commitments, not a ticket number and silence.
Phone support | Answered Live
During business hours
Technical callback | Within 24 hours
For service questions
Parts quote | same day
On in-stock and sourced parts
Who to Call
Real people, direct lines
No call tree, no overseas runaround. The people who know your machine, reachable directly.
Victor Branco
Support & Service Manager
Technical and service questions on your machine.
Nathan Floyd
Parts Specialist
Parts, availability, and getting the right component to your machine.
Mason Warlick
Technician
Troubleshooting and Tenna telematics questions on your machine.
Mason Warlick
Technician
Office
908-369-3340
908-369-3340
Over $2 Million of parts on the shelf, shipped today
In-stock wear parts, consumables, and oddity parts out the door same day on orders placed before 3:30 PM EST.
From the Field
Support that shows up, wherever you run
From island operations to the heartland, operators count on us long after the sale.
Bermuda
Komplet America worked with me to find the right machine for my purpose which was very important as it was going overseas to Bermuda. Their follow up was great and the customer support was fantastic. I had a a few unique challenges that they worked through for me and all is working great.
Kip Froud
Owner
West Coast
Their customer service is elite. Their technical support is elite. From Kyle, Cody, Victor, Joe, Chad, to Nathan in parts—this team goes above and beyond. I’ve never felt more taken care of as a customer. When you’re investing close to half a million dollars in equipment, you expect the best—and Komplet America delivers exactly that.
Dave
Owner
Hawaii
Komplet America was very helpful and made my order of my Komplet K-JC 704 Crusher smooth from order to delivering to us in Hawaii. We invested in a crusher to help us recycle our own concrete and asphalt we get from our project we than use the recycle material for our 50 acre farms to build and maintain our gravel roads. The unit is very powerful and very compact, which makes it easy to transport and get to tight areas.
Atunaisa Tongotea
General Manager
southeast
I purchased the K-JC 704 for a new business, the entire komplet team was supportive throughout the entire process. 1 month in I've crushed over 5k yards of material with no issues. Great little crusher and a great support staff. Would recommend the brand to anyone.
John Coulter
Owner
SOUTH CENTRAL
Just want to start off by saying thank you to Victor and his great customer service. I’ve had a shredding unit for now three years and Victor is always been there when I need him for parts and service whether it’s day or night he always answers the phone. thanks again Victor. Much appreciated.
Christopher Stallings
Owner
SOUTHWEST
The guys at komplet are the real customer service people, other companies should study their work ethic. The will take my calls and text messages on a Sunday!!!! I have never had that happen from companies that I have spent 10 times the amount of money and a special thanks to Nathan he gets my parts shipped fast.
George Poston
Owner
FAQ
Common questions
Straight answers on training, service, and what to expect after you buy. Don't see your question here? Call Nathan or Mason directly — they'd rather talk it through than have you guess.
How do I get training on my Komplet machine?
Request on-site training before purchase, or we’ll train your crew live over Zoom or FaceTime on your machine, with a resource library available anytime.
Who do I call for service or technical questions?
Victor Branco, our Support & Service Manager, handles troubleshooting and technical questions directly. For parts, reach Nathan Floyd — no call tree either way.
How fast is technical support?
Phone answered live during business hours, technical callback within 24 hours, and parts quotes same day.