Komplet America · AFTER-SaleS Support
The sale is where most distributors stop. We're just getting started.
Onboarding, training, parts, and a direct line to real people who know your machine — from the day it's delivered through every season you run it.
Live answer
Phone answered by a real person
24 hrs
callback within one business day
Same day
Parts quotes turned around same day
Onboarding
You don't get a machine and a handshake
Every Komplet machine ships with a structured handover, so your crew is running it right from day one — not figuring it out from a manual.
Handover & onboarding
After purchase, our service team reaches out to schedule your handover — you’ll get setup videos and checklists up front, then a guided walkthrough with your crew before the machine runs its first load.
Operator training, your way
Need on-site training? Request it before purchase and we’ll come to you. Otherwise we train your crew live over Zoom or FaceTime — as many sessions as it takes until everyone’s comfortable.
How-to video library
A YouTube playlist of how-to videos and maintenance procedures, free to access anytime your crew needs a refresher — and we’re continuously adding to it, so the library keeps growing. View the playlist →
QR code & resource library
Every machine ships with a QR code linking to videos, technical docs, and guides for your specific unit. Always current, always accessible.
Follow-up & ongoing support
We check in after your first weeks of operation. And we don’t disappear after that — one call and you’re talking to someone who knows your machine, a season later or years down the road.
Need training after initial setup? We can arrange it — a fee may apply.
For Dealers
Full sales and service training, built into onboarding
Every dealer gets complete sales and service training as part of dealer onboarding — we go over every machine in the line, top to bottom, so your team can sell it and service it with confidence.
Response Times
Know what to expect when you call
Real commitments, not a ticket number and silence.
Phone support Answered Live
During business hours
Technical callback Within 24 hrs
For service questions
Parts quote provided same day
On in-stock and sourced parts
Who to Call
Real people, direct lines
No call tree, no overseas runaround. The people who know your machine, reachable directly.
Victor Branco
Support & Service Manager
Technical and service questions on your machine.
Nathan Floyd
Parts Specialist
Parts, availability, and getting the right component to your machine.
Mason Warlick
Technician
Troubleshooting and Tenna telematics questions on your machine.
Over $2 Million of parts on the shelf, shipped today
In-stock wear parts, consumables, and oddity parts out the door same day on orders placed before 3:30 PM EST.
From the Field
Support that shows up, wherever you run
From island operations to the heartland, operators count on us long after the sale.
Bermuda
West Coast
Hawaii
southeast
SOUTH CENTRAL
SOUTHWEST
FAQ
Common questions
Straight answers on training, service, and what to expect after you buy. Don't see your question here? Call Nathan or Mason directly — they'd rather talk it through than have you guess.